Reviews
This guide shows you how to access and use the Reviews section on Vendor Portal.The Reviews page shows all feedback users have left for your software, including star ratings, written comments, reviewer names, and the date each review was posted. You can use this information to see what users like, spot common issues, and plan improvements. To open the Reviews page, click Reviews in the left sidebar.
This page will not display any data until you have at least one user review.
Review Summary
At the top of the Reviews page, you’ll find a summary card with four key metrics that give you an instant snapshot of user sentiment. Each metric shows the current value for your software. You can see briefly whether things are improving or slipping. Here's the detail that it covers:
- Average rating: Shows your overall star score for the selected period, with both icons and a precise decimal value.
- Total reviews: The number of reviews submitted during that period.
- Rating distribution: A bar chart breaking down how many 5-star through 1-star reviews you’ve received—hover over any bar to see the exact count.
- Satisfaction score: Average 1–10 ratings for ease of use, value for money, customer support, and functionality, each with its own % change indicator.
This summary appears only after you've collected at least one review.
Each bar shows its current score and the % change from the previous period. Use this to spot your strongest areas. These stats also help in tracking trends and measuring the impact of new features or fixes before.
Pros and Cons
Below the summary card, you’ll see two lists side by side:
- Pros: The top positive points pulled from your review text. Each item shows what users praise most often, followed by how many mentions it received.
- Cons: The most common complaints or issues flagged in reviews. Each con is paired with its mention count so you know which problems come up most frequently.
User Reviews
At the bottom of the Reviews page, you’ll find the User Reviews section, where you can filter reviews by rating, company size, time used, and sort order, and each review appears as its own card, which includes:
- Reviewer info: Name, industry or role, company size, and how long they’ve used your product
- Star rating & date: Star icons plus the numeric score, with the date (and time) the review was posted
- Review title & text: A short headline or quote followed by the full written feedback
- Pros & Cons: The reviewer’s own lists of positive points and any issues they ran into, if provided
- Satisfaction scores: It provides 1–10 bars for ease of use, value for money, customer support, and functionality
Use this section to filter and read detailed feedback from individual users, diving into the specific praise and pain points behind your summary metrics.
FAQs
What information does the Review summary card display?
It shows four key metrics side by side: average rating, total reviews, a rating distribution chart, and satisfaction scores for ease of use, value for money, customer support, and functionality.
What filters can I use to narrow down the reviews?
You can filter by star rating (1–5), company size (small, midsize, enterprise), time used, and you can sort by date, rating, or other available fields.
How do I read the Rating distribution chart?
Each horizontal bar represents one star level (5 to 1). The length of the bar shows how many reviews you have at that rating. Hover over a bar to see the exact count.
What details appear on each User review card?
Each card includes reviewer info (name, role, company size, time used), star rating and date, review title and full text, the reviewer’s Pros and Cons lists, and their satisfaction scores.